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Reporting a Problem to Parallels Team

In order to enhance the quality of Parallels Workstation product, you are able to send feedback to Parallels Software International Inc. in the form of problem reports. In case of a fatal error inside a virtual machine, Parallels Workstation automatically opens Report a Problem window proposing user to send the report. You can decide to send a report on your own, whenever you encounter incorrect system behavior.

Automatically Generated Reports

Fatal errors in virtual machine leads to the automatic generation of a virtual machine status report, taking a console screenshot and opening Report a Problem window for a user to decide whether he/she wants to send the report to Parallels Software corporation. The Report a Problem window contains the following elements.

Report a Problem

The Technical data field shows the name of the .txt status report file that have been generated in the error moment. The status report holds information on product version, your activation data, primary and guest OSes information, processor status and so on. You can correct the data if it is required. Click View to open the report in the text editor.

The Session screenshot field holds the name of the .jpg console screenshot that have been made in the error moment. To see the screenshot click View button.

You may add a verbal description of the situation in the Problem description box. The text you enter here is saved in the status report in a separate block when you close the Report a Problem window by clicking OK button.

Sending report options are different in Windows and Linux primary OSes.

Windows primary OS:

To send a report to Parallels, select Send report to reports@parallels.com check box and click OK button. On this command Report a problem window will be closed and the default e-mail client application will be activated.

If you decide not to send a report, deselect Send report to reports@parallels.com check box and click OK button. The status report and the screenshot are saved in the Bugreports directory in the Parallels Workstation folder. By default it is

C:\Program Files\Parallels\Parallels Workstation\Bugreports

directory.

Linux primary OS:

To send report to Parallels corporation, click OK button.

Then launch your e-mail client application, create a new letter and attach the status report and the console screenshot to it. They are located in the following directory:

/usr/lib/parallels/bugreports/

Specify the following e-mail address for the letter:

reports@parallels.com

In both Windows and Linux Primary OSes:

format of status reports names and screenshots is the following:

parallels-yyyy.mm.dd-hh.mm.ss.<txt/jpg>

Creating Report Manually

To create a problem report, select Report a Problem in the Help menu. A report with technical data available at the moment of Report a problem command activation is generated. If a guest OS is running, a console screenshot is made.

To send a report, perform the same actions as for automatically generated report.

In Windows primary OS click Cancel if you decide not to send the report.

Other elements of the Report a problem window are the same as for automatically generated reports in both Windows and Linux primary OSes.