edtFTPj/Free
has a rich API and provides complex capabilities. There are a wide
variety of FTP servers in existence, which may or may not implement
the relevant standards.
If
difficulties are experienced in connecting to a server or performing
operations, a number of
steps can be taken to try to resolve the problem.
1. Ensure
that you can connect using a standalone FTP application such as FileZilla. If you cannot
connect with FileZilla, it is likely that other clients (such as this
one) will also experience difficulties connecting. Make sure you select the correct protocol.
3. If
you can connect using FileZilla, try using the appropriate How To
example (with
suitable settings) provided with the distribution.
4. Generate
a log file exhibiting the error with the level set to ALL.
This may provide
you (and us) with a clue to the problem.
5. If
possible, obtain the server log file to see if it contains any clues to
the problem.
6. Search
the EDT
Forum to see if the problem has been
reported and a resolution posted.
The forum is fully searchable and contains advice and answers to
many issues that
developers have faced when using this library.
7. Consult
the product's revision
history to see if your problem has been resolved in a
later version of the software. Download the latest version and try it out, even if your problem is not
listed. If you
are unable to resolve the problem and you have a current support
agreement, you may
need to contact EDT Support. We will do our best to resolve
the problem, including issuing patches if necessary. You can purchase support here.
8. Use the source, Luke! And if you make what you consider to be useful changes,
email us. If they improve the product or
fix a bug, we'll incorporate your patch into a future release. That'll make the product better for everyone.
How to contact support
If you have purchased support,
email us at support@enterprisedt.com. When
emailing support with a problem, always include the following:
- a
stack trace (if an exception is being
thrown)
- the
section of the log file that illustrates
the problem (see How
to set up logging)
- the initial part of the log file that displays versioning information and your classpath
- the
type of server you are accessing (include the version if possible)
- the version of edtFTPj/Free you are using, if that is not shown in the log file
Please
include as much information as possible; it will save us emailing you
to ask for it.
If
you have not purchased support, please post the above details about the problem to our
forum,
and we will reply as soon as possible.