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Troubleshooting the SpamBayes Outlook addin

This is a list of common problems, and hopefully their solutions. Please feel free to suggest additional topics. Currently, we have the following problems listed:

Some other resources that may be useful in tracking down any problems:

If you must send someone a mail about SpamBayes, please read this first.

Toolbar items appear, but fail to work

If the toolbar items fail to work, we are facing one of two problems.

First we will try deleting the toolbar, and if that fails, completely reset all Outlook toolbars. Perform the following steps:

If all else fails, you can completely reset the Outlook toolbars by removing the file \Documents and Settings\{username}\Application Data\Microsoft\Outlook\outcmd.dat Although this is undocumented by Microsoft, we have never heard reports of problems. If you are paranoid, simply rename this file so that you have a copy.

Addin loads with an error message

In this case, when you start Outlook you receive a message indicating that SpamBayes could not be initialized.

This means that SpamBayes has loaded, but struck an error during initialization. If the information in the error message does not indicate the nature of the error, please report a bug (making sure you attach the log file).

Addin doesn't load

If you start Outlook but there was no error message, the SpamBayes toolbar items do not work and new messages have no spam score or filtering applied, then the plugin has probably become disabled.