Control an Active Call |
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You may put your active call on hold or transfer it to another respondent. Or you may forward all calls to another phone address.
Works not for all call types. If SJphone cannot control the call, the Hold and Transfer buttons are disabled.
To put an active call on hold,
• | Select a call you want to put on hold |
• | Click the Call menu on the SJphone Main panel and select Hold. |
or
Right-click the call you want to put on hold and select Hold in the contextual menu.
To resume a call on hold,
• | Select a call you want to resume |
• | Click the Call menu on the SJphone Main panel and select Resume. |
or
Right-click the call you want to resume and select Resume in the contextual menu.
To transfer an active call to another respondent,
Blind transfer:
• | Select a call you want to transfer, click the Call menu on the SJphone Main panel, and select Transfer |
or
Right-click the call you want to transfer and select Transfer... in the contextual menu
• | Select : Transfer to... in the menu |
• | Enter the respondent address in the Transfer call dialog and click the OK button. |
Blind transfer to a respondent in Contacts:
You may also transfer a call to an address in Contacts (including call logs).
• | Select a call you want to transfer. |
• | Switch to the appropriate panel in Contacts. |
• | Right-click the respondent in the list to whom you want to transfer the call, and select Transfer in the contextual menu. |
Attended transfer:
• | Establish a call to a respondent to whom you want to transfer the call. |
• | Select a call you want to transfer, click the Call menu on the SJphone Main panel, and select Transfer |
or
Right-click the call you want to transfer and select Transfer... in the contextual menu
• | Select the respondent in the contextual menu |
To forward all calls to another respondent,
• | Go to the Call Options tab, enter the respondent address in the Redirection URL, and turn Automatically ignoring incoming calls on. |
All incoming calls will be forwarded to the respondent and their records will appear in the Missed Calls log.